Customer Service

Shipping & Delivery

All orders are processed upon receipt. Actual shipping time is contingent upon availability of tea and payment confirmation. Orders placed on Monday through Thursday will be proceed no later than 24 hours of receipt. Orders placed on Friday will be proceed no later than the following Monday. All orders are shipped via Canada Post Regular Mail with delivery confirmation (allow 2 to 9 days for delivery). No orders are processed or shipped on Saturdays or Sundays.

Shipping cost:

FREE Local Delivery (on orders over $35.00)
Port Moody, Coquitlam or Port Coquitlam (we'll refund shipping cost)

BC - $5.00
Canada – $8.00
US – $12.00
FREE SHIPPING for all orders over $75.00
Please contact us about International delivery to you country.
Privacy & Security
All online orders are processed through PayPal. PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account.
Returns & Replacements
Please note that we cannot accept any returns of tea. We will gladly accept a return of any unused accessory item(s). Return shipping expenses will be reimbursed if we made a mistake in filling your order and product return has been requested by our staff. We will refund the cost of any returned item(s) to your credit card as soon as the item(s) is returned to us in resalable condition and in original packaging.To contact Dream Tea Boutique for a return authorization, Email us or call 778.938.3873.
Product Availability
Dream Tea Boutique makes every effort to keep a sufficient inventory of the products offered on its website. However, the availability of these products changes daily and is not guaranteed. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.
Payment, Pricing & Promotions
All prices are in Canadian dollars. There is no tax on loose leaf tea. The prices indicated on Dream Tea Boutique website are those established for consumer sales. Dream Tea Boutique reserves the right to modify the prices of products available on its site at any time, without prior notice. All prices quoted on the website are in CAN dollars.
Tea packaging
Teas are packaged by weight (50g), not by volume, so package size and fullness varies by tea type. Keep the bag sealed and store your teas in a cool dry place away from direct sunlight to maintain freshness and flavour. If tea is stored properly, it will last for at least two years. But, we think you will be sipping it up much quicker than that!
Disclaimer
While we believe that tea is part of a healthy diet, Dream Tea Boutique makes no medical claims on any of our products. We do not claim that uses of our products are meant to cure or treat any medical conditions. Your physician should be consulted for professional medical advice, as necessary.